Terms & Conditions
Please read these terms carefully before using our services
Last Updated: December 2024
Welcome to Easy ETA. These Terms and Conditions govern your use of our website and the Australian ETA application services we provide. By accessing or using our services, you agree to be bound by these terms.
If you do not agree with any part of these terms, you should not use our website or services. Please read these terms carefully before proceeding with your application.
Our Services
Application Assistance
We provide assistance with completing and submitting Australian ETA visa applications to the relevant government authorities on your behalf.
Information Services
We offer comprehensive information and guidance about Australian ETA requirements, eligibility, and the application process.
Application Review
Our team reviews your application for completeness and accuracy before submission to minimize the risk of rejection due to errors.
Customer Support
We provide ongoing customer support via email throughout your application process to answer questions and address concerns.
Important Disclaimers
Not a Government Website
Easy ETA is a private service provider and is not affiliated with, endorsed by, or connected to the Australian Government or the Department of Home Affairs. We are an independent commercial service that assists with ETA applications.
No Guarantee of Approval
We cannot guarantee that your ETA application will be approved. The final decision on all visa applications rests solely with the Australian Department of Home Affairs. We provide assistance only and do not have any control over the approval process.
Service Fees
Our service fees are separate from and in addition to any government fees that may be required. You are paying for our professional assistance, review, and submission services, not for the visa itself.
Your Responsibilities
- Provide accurate, complete, and truthful information in your application. False or misleading information may result in visa refusal or cancellation.
- Ensure you meet all eligibility requirements for an Australian ETA before applying through our service.
- Review all information carefully before submission. You are responsible for the accuracy of your application.
- Provide a valid email address and respond promptly to any requests for additional information.
- Pay all applicable fees in full at the time of application submission.
- Understand that using our service does not guarantee visa approval and all applications are subject to government review and decision.
Prohibited Activities
When using our website and services, you agree NOT to:
- Provide false, inaccurate, or misleading information
- Use another person's information or identity without authorization
- Attempt to circumvent security measures or access restricted areas of our website
- Use our services for any illegal or unauthorized purpose
- Reproduce, duplicate, or copy any part of our website without permission
- Transmit viruses, malware, or any harmful code
Payment Terms
Service Fees
All fees must be paid in full at the time of application submission. We accept payment via credit card, debit card, and other methods as displayed during checkout. Service fees are non-refundable except as outlined in our Refund Policy.
Government Fees
Our service fees do not include any government processing fees that may be required by Australian authorities. You are responsible for any additional government fees that may apply.
Currency
All prices are displayed in Australian Dollars (AUD) unless otherwise stated. Currency conversion rates may apply and are determined by your payment provider.
Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Easy ETA or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.
Limitation of Liability
To the maximum extent permitted by law, Easy ETA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits, data, or business opportunities
- Travel expenses or arrangements made in reliance on visa approval
- Costs associated with visa rejection or delays in processing
- Emotional distress or inconvenience
- Third-party claims or damages
Our total liability for any claim arising from your use of our services shall not exceed the amount you paid for our service fees.
Third-Party Links
Our website may contain links to third-party websites for your convenience and information. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites. You access such websites at your own risk and should review their terms and policies before use.
Termination
We reserve the right to terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including but not limited to:
- Breach of these Terms and Conditions
- Provision of false or misleading information
- Fraudulent or illegal activity
- Violation of applicable laws or regulations
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Australia.
Changes to These Terms
We reserve the right to modify or replace these Terms and Conditions at any time. Material changes will be notified by posting the new terms on this page with an updated "Last Updated" date.
Your continued use of our services after any changes indicates your acceptance of the new terms. We encourage you to review these Terms and Conditions periodically.
Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Email: au@eta.support
Website: www.australiavisa.my