Privacy Policy
How we collect, use, and protect your personal information
Last Updated: December 2024
At Easy ETA, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Australian ETA application service.
By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
- Full name and contact details
- Date and place of birth
- Passport information
- Email address and phone number
- Travel and employment details
Technical Information
- IP address and browser type
- Device information
- Usage data and analytics
- Cookies and tracking data
- Login and access times
Payment Information
- Billing address
- Payment method details
- Transaction history
- Encrypted payment data
- Refund and receipt information
Communication Data
- Support inquiries and responses
- Email correspondence
- Feedback and surveys
- Marketing preferences
- Communication history
How We Use Your Information
- To process your Australian ETA visa application and submit it to relevant authorities
- To communicate with you about your application status and provide customer support
- To process payments and prevent fraudulent transactions
- To improve our website functionality and user experience
- To send service-related notifications and important updates
- To comply with legal obligations and government requirements
- To analyze usage patterns and optimize our services
Information Sharing and Disclosure
Government Authorities
We share your information with the Australian Department of Home Affairs and other relevant government agencies as required to process your ETA application. This is essential for visa processing and immigration purposes.
Service Providers
We work with trusted third-party service providers for payment processing, email delivery, hosting services, and analytics. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users and the public.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:
- SSL/TLS encryption for all data transmission
- Secure payment processing through PCI-DSS compliant providers
- Regular security audits and vulnerability assessments
- Restricted access to personal information on a need-to-know basis
- Secure data storage with encrypted databases
- Regular staff training on data protection practices
However, please note that no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
- Application data: Retained for the duration of your ETA validity plus 7 years for record-keeping
- Payment information: Retained for 7 years as required by tax and accounting regulations
- Communication records: Retained for 3 years for customer service and quality purposes
- Technical and analytics data: Typically retained for 2 years
Your Privacy Rights
Access and Portability
You have the right to request access to your personal information and receive a copy in a portable format.
Correction
You can request correction of inaccurate or incomplete personal information we hold about you.
Deletion
You may request deletion of your personal information, subject to legal and regulatory requirements.
Restriction
You have the right to request restriction of processing of your personal information in certain circumstances.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you use our site, remember your preferences, and provide personalized content.
You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website and your ability to use certain features.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Email: au@eta.support
Website: www.easyeta.com.au
We will respond to your inquiry within 30 days of receipt.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated policy.